Patients who come to Pi for restorative dental care often write us “love letters” expressing their sheer wonderment at how profoundly we prioritize each individual. Though many come for the miraculous cosmetic techniques available as a quick fix in today’s prosthodontics, most still come with serious dental issues that affect function, create pain, and diminish overall health. Those patients are anxious, have fears and need questions comprehensively answered. From the first phone call to our reception staff to the delivery of our most custom restoration, our eyes, ears and even arms are open to give first class personal service to every human being.
Not all prosthodontics involves teeth, though, and on this gray February day in Fort Washington, a small glow came from the operating room where a most heartwarming procedure was taking place. Those who follow our Pi Foundation stories know that one of our youngest patients is a charming young Afro-American soccer enthusiast who came to Pi not for dental implants but for implants to give him back a nose! Having been viciously attacked by a wild hyena when only six years old, our Sisay lost the entire center of his face and was substantially disfigured until the Pi team came up with a prosthetic replacement, especially designed to be altered when a growing boy required a new look.
Today, another young, vivacious Afro-American boy nearly the same size as Sisay, volunteered to have an impression of his nose taken to help our team create Sisay’s next nose. The procedure was painless and simple, but the concept was really no different than the concept of a living organ donor. A child was using his own body to enhance the physical existence of another. Surrounded by our Pi team of doctors, two sweetheart dental assistants and our bio-medical engineer, the appropriate model was taken and the production of a nose-to-grow-with is now underway.
Why Pi? This simple project was unrushed. The people involved were keenly compassionate and sensitive to both children, aware of the value of the gift in the development of an invaluable medical solution. It was not simply a process; it was a fulfillment. Alongside creative, cutting edge technology was the unmistakable impact of a tender and lingering human touch, something rarely reported in 2016 healthcare.
Everything went so smoothly that the appointment took less time than expected—another hallmark of dental care at Pi Dental Center. When the doctors were finished, Martha and Julie remained with the boys, gave both of their faces a little spa treatment, and most importantly engaged in conversation that was right in their young zone.
This little excerpt from a Wednesday at Pi is a small taste of the big picture. Why Pi? Because when people are hurting, our job is not just nuts and bolts and know-how. It’s the CARE part of healthcare and we challenge ourselves to do it better than anyone else around.
By Joanne Balshi